Refunds, replacements and payment help
Customer guidance · updated 23 October 2026
Wrong, missing or unusable delivery
Open the original order and contact Support with its ID and a description of the problem. State what differs from the listing. Eligibility depends on the listing's stated warranty, restrictions and verified delivery evidence. Contacting Support does not itself approve a refund or replacement.
Processing orders
A paid Processing order keeps its original payment and purchase identity. Do not place a replacement order to force a retry. Support checks provider and delivery evidence before resolving it; an uncertain result is not automatically purchased again.
PhonePe payments
Pay only with PhonePe. Do not use another app. After a successful payment, copy its complete T-prefixed PhonePe transaction ID into your saved payment request. Exact amount and trusted receiving-phone evidence must match before automatic wallet credit. If you paid using another app or entered the wrong reference, contact Support for manual verification.
Crypto payments
Use the exact asset, network, address and amount shown on your saved request. A completed sender transfer can still await provider confirmation. Underpayments, late payments and unsupported networks need investigation; a partial payment is not automatically a full wallet credit. Keep the payment ID or transaction hash for Support.
Resolution and wallet credit
Approved refunds and corrections are recorded against the original payment or order and are applied once. The order or deposit history shows the recorded decision. Wallet funding is not advertised as a cash-withdrawal service. Ask Support about the specific transaction rather than assuming a payout or reversal is available.