Buying and delivery terms
Customer guidance · updated 23 October 2026
Before you buy
Read the exact listing, its region, access method, duration and any stated warranty. Buy only products you are authorized to use. Availability and price are checked again at checkout; a browsing stock count is not a reservation.
Wallet purchases
Purchases use your Venom Stone wallet. Review the final price and quantity before confirming. A repeated confirmation must return the original order, not a second charge. Your selected display currency does not change a saved order's recorded payment.
Delivery and Processing
Completed orders show their saved delivery in Purchases. Processing means delivery is not yet ready; do not buy or pay again to retry the same order. Provider funding, an uncertain provider response or a delivery interruption can require investigation. Support can check the original order; there is no guaranteed completion time for an unresolved provider result.
Your files and access
Keep delivered credentials and files private. Download saved delivery from your own account. Listing specifications describe the supplied product; no additional format, platform permission or account lifetime is promised unless explicitly included.
Help with an order
Contact Support from the order page and include the order ID and the problem. Never send a password, OTP, recovery code or private delivery to a public group. Refund and replacement requests follow the product-specific conditions and the resolution guidance below.